Agent Profiles Professional Liability Specialists Charles E. Malmquist, CPCU, ARM, AAI, President:   Mr. Malmquist is a seasoned healthcare insurance consultant with over 25 years in the industry.  He has designed, implemented and administered comprehensive insurance programs for over 500 healthcare organizations including a national network of specialized hospitals.  He has also developed Risk Identification criteria and Bidding Specifications used for hospitals as well as large medical accounts.  Mr. Malmquist is actively involved in the Professional Liability Underwriting Society, and an associate member of the Georgia Society of Healthcare Risk Management.  He has coauthored a book on producer compensation published by the National Underwriter.   He has served as President of the Independent Insurance Agents of Georgia as well as the Atlanta Association of Independent Insurance Agents.  He has also served on Medical Opportunities Board of the St. Paul Insurance Company primarily responsible for drafting new healthcare professional liability contracts.   Mr. Malmquist is a graduate of the University of Alabama with Majors in Insurance and Real Estate.   He has also earned the Chartered Property Casualty Underwriter Designation, the Associate in Risk Management Designation and the Accredited Advisor in Insurance Designation. Charles E. Malmquist, CPCU, ARM, AAI: President          Paul K. Tuggle, CPCU, Sr. Healthcare Risk Consultant:    Mr. Tuggle is an experienced healthcare consultant with 20 years in the industry. He has worked with a variety of healthcare clients ranging from individual physicians to large medical practices and multi-state medical facilities. As a Loss Control Specialist with a large hospital corporation, he helped to design and monitor programs such as Infection Control Policies and Procedures for Hepatitis B and AIDS, Product Selection and Recall Guidelines, and Hospital Compliance with Regulatory Agency Policies and Procedures. More recently he has developed and placed comprehensive insurance programs for a variety of clients including a national network of ambulatory surgery centers and multispecialty networks of physicians. Mr. Tuggle is a graduate of the University of Georgia Business School with majors in Risk Management and Insurance and Finance. He has also earned the Chartered Property Casualty Underwriter (CPCU) Designation. Paul K. Tuggle, CPCU: Senior Healthcare Risk Consultant Jesse M. Lyons, CIC, Healthcare Risk Consultant : Mr. Lyons brings over twelve years of Insurance Industry experience to Potter-Holden.  He started with Safeco Insurance Companies as a Marketing Representative, during which time he was recognized by 72 Independent Agent clients throughout Atlanta and Central Georgia, for outstanding education and business development.  Later, as a Multi-State Sales Manager in Richmond, VA, Mr. Lyons earned Safeco’s coveted Conference of Champions Award.  Prior to his employment with Safeco, Mr. Lyons served eight years with the United States Air Force, as a B-52H Radar Navigator, earning two Air Force Commendation Medals, and achieving the rank of Captain.  Mr. Lyons holds a B.S. in Business Administration from the University of Southwestern Louisiana, Lafayette, LA and a MBA from Rensselaer Polytechnic, Troy, NY.  He has completed his Certified Insurance Counselor Designation (CIC) for his expertise in Property & Casualty and Life Insurance products.  Mr. Lyons joined Potter-Holden & Company in 2003, bringing his high level of energy and technical savvy to the firm, as well as the same level of commitment to customer service that has always distinguished Potter-Holden. Jesse M. Lyons, CIC: Healthcare Risk Consultant   Kelli Dean, Healthcare Risk Consultant, CIC:   Mrs. Dean began her insurance career in 2001 with Safeco Insurance Company as a marketing representative, where she was responsible for the growth of Personal, Commercial, Life and Investment products.  In working with 70 + Independent Agencies throughout metro Atlanta and South Georgia, Kelli earned the Sales Achievement Award, which recognized top performers in the Southeast Region.  In July of 2004, Kelli was promoted to Sales Manager over Alabama, Georgia and South Carolina, making her the youngest Sales Manager in the country.  In this role, Kelli was responsible for Safeco’s product line growth through the management of seven sales professionals.  In March 2005, Kelli earned the Certified Insurance Counselor (CIC) designation for her expertise in Property & Casualty and Life Insurance products. She is a 1998 graduate of the University of Georgia with a Bachelor of Arts degree in Speech Communication  Kelli is Potter-Holden & Company’s newest Commercial team member.  Joining the agency in April of 2006 as a Healthcare Risk Consultant, she has proven to be a valuable addition to one of the leading insurance brokers specializing in Professional Liability for the Healthcare Industry. Kelli E. Dean, CIC: Healthcare Risk Consultant       Personal Lines Department Kathleen H. Sposa, Personal Lines Manager/Account Executive, candidate member CPCU:   Kathy Sposa began her insurance career in 1984 as a Personal Lines Underwriter with Safeco Insurance Company.  In 1996 she moved to The Hanover Insurance Company as a Senior Underwriter and was later promoted to SE Region Personal Lines Operations Supervisor.  In this role, Kathy was responsible for improving compliance with state regulations, operational efficiency, and best practices with a primary goal of improved service levels and Agent satisfaction.  She then obtained her GA P&C Agents license and was the Personal Lines Manager for an Independent Agency in the Atlanta area.  Kathy has achieved candidate member status with the CPCU society, and is also a member of the National Association of Insurance Women and Insurance Professionals of Atlanta.  Joining Potter-Holden in December of 2007 as an Account Executive and Personal Lines Manager, Kathy has already exhibited excellent leadership, outstanding client relations, and strong production skills, and has proven to be an excellent addition to our professional team.  Kathy Sposa: Personal Lines Account Executive